Return Guidelines

Thank you for shopping with SOS Survival Products. We stand behind everything we sell and we are here to help. If you are not satisfied with your purchase, you can return it for a replacement or refund with a few exceptions.

You may return most items within 15 days from the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging. Your purchase must be in original condition and packaging (including any manuals or parts). Return policies vary by product category.

Returnable Items with original sales receipt, will be issued a refund, exchange or credit equal to your original purchase price.

Return Exceptions

• Gift Cards cannot be returned.
• Masks (cloth, N95, P100, respirators, surgical masks, procedure masks) cannot be returned.
• Generators (e.g., gas, propane and solar versions as well as gas pool pumps) cannot be returned.
• If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle the claim in accordance with the manufacturer’s policies.
• Food & Water items (e.g., food bars, freeze dried pouches & cans, pouched & bottled water, water treatment, water purification tablets, water filters, water storage barrels) cannot be returned.
• Emergency kits (There are dated items it the kits) cannot be returned.
• Batteries (These are dated items) cannot be returned.
• First aid items (e.g., dated items, first aid kits, tablets, wipes, ointments, eye wash, thermometers, hand sanitizers, gauze products) cannot be returned.
• Clearance items are final sale items andcannot be returned.
• Special Order and Custom-made items including personal imprinted items cannot be returned unless damaged upon receipt.

Restocking Fee There will be a 35% re-stocking charge for any product returned that is not a manufacturers defect or without its original box or package.

Defective Items may only be returned for an even exchange. This does not cover ordinary wear and tear, or damage caused by improper use or accidents.

Manufacturer Warranties A select group of products we offer have manufacturers warranties. Returns for these items will have to be direct to the manufacturer. Should this be the case, we will put you in contact with the service department of said manufacturer to help expedite the return or exchange.